Welcome to CPSEN’s 10th Annual Symposium 2017

“Delivering World Class Public Services: From Ideas to Impact”


Location: Canada Aviation & Space Museum
11 Aviation Parkway, Ottawa, Ontario

T he Canadian Public Sector Excellence Network (CPSEN) is a non-profit volunteer organization dedicated to helping create an environment of collaboration and excellence for all of Canada’s public sector including federal, provincial/territorial, municipal, education, and healthcare). For more information on CPSEN, go to www.cpsen.ca. CPSEN’s annual one day excellence event Symposium 2017 provides public sector employees in the National Capital Region (NCR) a setting to network, learn, and gather improvement ideas that they can take back to their workplace. Earlier annual events have been called Quality Fairs or Excellence Fairs. But even with the event name change, it’s still the same great collection of learning and networking activities that CPSEN has been providing for the past 10 years.

Prepare to reserve your seat for Ottawa’s premier learning and networking event for those engaged in public sector excellence in the National Capital Region. The CPSEN Public Sector Symposium 2017 will be held at the Canada Aviation & Space Museum on Tuesday April 4th, 2017.


The Symposium price includes a light breakfast, a nutritious lunch and two refreshment breaks. Attendees will be able to hear from our Opening Keynote Speaker, followed by a Talk Show. There will be a total of six professional development sessions, three in the morning and three in the afternoon including at least one French session. Also, there will be an opportunity to interact with exhibitors providing attendees with information pertinent to public sector personnel. The event will end with the presentation of the joint CPSEN/Excellence Canada Lifetime Achievement Award, presented to a truly exceptional Canadian public servant. Click here to view the Symposium 2017 Program.

Picture1Prominent Keynote Speakers from Canada’s public sector will inspire and motivate you. Their stories express the true nature of what it takes to deliver world class public services.
Picture2A new, entertaining way to interact with panelists on essential public service topics, the immensely popular Talk Show continues on after its premiere at our 2015 Event.
Picture3Your choice between 3 amazing professional development sessions in the morning and 3 in the afternoon. Facilitated by industry experts and fellow public service employees.
Picture4Join us as we present the joint CPSEN – Excellence Canada Lifetime Achievement Award to prominent public service employees that have defined the face of public service.
Picture5Interact with the fascinating exhibitors from public sector departments and suppliers. You never know where your next best idea comes from. Besides – they bring candy.
Picture6Jump up and down with excitement when you’re announced as a winner of the many door prizes available at the end of the day. Just our way of saying thanks for attending.


Every single public sector employee is a critical part of Canada’s public services. Without you, Canada would not be the beacon to world governments it currently is. Symposium 2017 is for everyone who is interested in bettering their workplace and public services. It is an amazing opportunity for all levels of management and staff to mingle and learn together.

Learning and networking


Remember that CPSEN is a non-profit, volunteer-based organization dedicated to helping create an environment of collaboration and excellence for all of Canada’s public sector. This means that it’s made up of people just like you who give their time and passion to help make the public sector a better place to work. You can help by promoting the Symposium 2017 to all of your friends and colleagues. Click here for a printable 8 ½” x 11” poster suitable for any bulletin board or newsletter


CPSEN is a non-profit, volunteer-based organization that provides networking and learning events for public service employees. It derives it’s funding from an annual symposium in Ottawa, and through providing promotional opportunities for both public sector departments wishing to share their message and public sector suppliers wishing to be seen. Our members come from all corners of the public sector in Canada, and when we have events, they come in hordes. Now’s your chance to make your organization visible to them. Click here for Supporters and Exhibitors Benefits and Pricing.

Here’s Just a Sampling of Where Our Attendees Come From

Health Canada, Global Affairs Canada (GAC), Treasury Board Secretariat (TBS), Public Safety Canada PSC), Transport Canada, Supreme Court of Canada, Canada Border Services Agency (CBSA), Shared Services Canada (SSC), Public Health Agency of Canada (PHAC), Employment and Social Development Canada (ESDC), Canada Revenue Agency (CRA), Bibliothèque et Archives Canada, Correctional Service of Canada (CSC), PWGSC, Employment and Social Development Canada (EDSC), Department of Justice, Service Canada, AAFC, Canada Post Corporation, Fisheries and Oceans Canada (DFO), Department of National Defence (DND), Ministry of Economic Development, Employment and Infrastructure, City of Ottawa, Indigenous and Northern Affairs Canada (INAC), Ministry of the Attorney General, Province of Ontario, Canadian Institutes of Health Research (CIHR), Canada 150 Federal Secretariat, Office of the Auditor General of Canada (OAG), Privy Council Office (PCO), Immigration, Refugees and Citizenship Canada (IRCC), Canadian Food Inspection Agency (CFIA), House of Commons, Canadian Heritage, Public Service Alliance of Canada (PSAC)

Click here for Supporters and Exhibitors Benefits and Pricing.

Attendees showcase

Some highlights from our 2015 event

What happened to 2016?

CPSEN’s annual events care are traditionally held in February. In 2015 we decided to hold the event in November, but feedback showed us the error of our ways. We’re now back to our new time slot of April for the Symposium 2017. Typically Canadian, eh? Click here for the 2015 Program.

Our 2015 event, the first of the Excellence events, was another in a long line of annual event successes. An exceptional cross-section of public sector personnel from the National Capital Region again joined us for a full day of learning and networking. From our Opening Keynote Speaker, Karen Ellis to our Closing Keynote Lisa Sullivan and all the activities in between, attendees were given the opportunity to interact with most presenters – a clear benefit of their attendance.

Karen Ellis captured attendees’ attention as she spoke about transformation and excellence. This was followed by a new feature of our annual events as we were introduced to the Talk Show – an alternative to traditional panel sessions where panelists were asked to respond to questions from the Moderator, CPSEN Director Craig Marchand. This concept was very well received by attendees who had been invited to Tweet Craig any questions they might wish the panel to discuss. We then held two sets of three Professional Development Sessions, one in the morning and the other in the afternoon.

The 2015 Theme was “Public Sector Transformation and the Journey to Excellence”, and there was incredible interaction between attendees throughout the day. Later in the afternoon, the joint CPSEN-Excellence Canada Public Sector Excellence Lifetime Achievement Award was presented to the 2015 winner, Wayne Wouters, PC. Photos above show the Talk Show personalities, CPSEN Director Paul Crookall presenting the Award to Wayne Wouters, a Professional Development session, and one of our Supporter exhibitions. An impromptu video was made of our Winner’s speech. Please click here to go to the Vimeo site and enter the password “CPSEN-984” to see the video.

So did 2016 have a joint CPSEN/Excellence Canada Public Sector Excellence Lifetime Achievement Award Winner?

Yes it did, and we’re glad you asked. At CPSEN’s last free member event in October 2016, the award was presented to Vice-Admiral Mark Norman, currently the Vice Chief of Defence Staff. From 2013 to 2016, Vice-Admiral Norman was the Commander of the Royal Canadian Navy. After a short slide show, a video was presented entitled “Charlie Three Four”, a video in which Vice-Admiral Norman described Excellence at Sea and spoke of the value of sound leadership practices. The video title was derived from the fact that Vice-Admiral Norman was the 34th Commander of the Royal Canadian Navy and thus he carried the title of Charlie Three Four. Vice-Admiral Norman offered some comments and took questions from the audience. It was clear from the many questions and responses that the audience took to the Vice-Admiral like a rock star. To view more about the October 2016 event and the presentation of the 2016 Public Sector Excellence Lifetime Achievement Award to Vice-Admiral Norman, click here.